Built by people who lived the pain.
Every client lived in a different tab. NSMs in a spreadsheet, tasks in Basecamp, knowledge base in Notion, client mood stuck in the head of whoever attended the last meeting. The risk was always there — just never visible until too late.
By the time the signal appeared, it was already a cancellation email. And the cycle began: sales scrambling to replace, the team accelerating to compensate, and growth stalling with everyone patching holes.
We built CixFactor around one belief: agencies that see the whole book act before it's too late. Agencies that act before retain. Agencies that retain grow for real — by expansion, not replacement.
What drives the product
Real visibility
A screen that shows the true state of the book — not a vanity dashboard.
Action before the crisis
Risk signal weeks ahead, not a cancellation notification hours later.
Context as an asset
Every check-in, NSM and recorded decision becomes switching cost — and retention.
Born from the frustration of managing client books.
This is not a tool invented in a boardroom. It's the product that everyone who has managed an agency's client book wished had existed — and didn't.
CixFactor started as the missing layer: above Basecamp, above Notion, above Linear. The place where each account's health lives, risk signals surface before becoming a crisis, and months of accumulated context become real switching cost.
Today we protect agency books across LATAM. Every feature comes from a real problem reported by people using the tool day to day.